Return & Refund Policy

 

# 30-Day Return Policy


You may request a return within 30 days from the date of receiving your Circul smart ring.  Please NOTE that, return shipping costs are generally borne by the user.
 

1. Full and Partial Refund Conditions


If any of the following conditions are met, a refund will be provided (minus actual shipping costs):

• Scenario One: Full Refund
- Unopened product: Product packaging and seals remain in their original condition, with no unpacking;
- Opened but meets new standards: Although the product has been unpacked and used, there are no signs of use or damage, all accessories (charging case, manual, etc.) and gifts are complete with no missing items, packaging has only minor opening that does not affect resale, and no functional abnormalities caused by human operation.

• Scenario Two: Partial Refund
If the product has been used and meets the following conditions, a partial refund may be requested:
- Product functions normally with only minor signs of use that do not affect resale;
- Original accessories, packaging, and gifts are mostly complete;
- No obvious bumps, paint loss, scratches, or other appearance damage.

Refund percentages are as follows:
- Light use (product intact, no scratches, fully functional) : 80%-90% refund;
- Minor wear on appearance: 60%-80% refund.


2. Non-Refundable Situations


Refunds will not be provided in the following cases:

- Severe exterior wear: Product has obvious scratches, bumps, paint loss, or other issues affecting resale;
- Functional abnormalities: Malfunctions caused by human factors such as dropping, water damage, or improper use;
- Missing or damaged accessories: Original accessories or gifts are lost/damaged, affecting complete return;
- Unofficial modifications: Self-disassembly, modification, or problems caused by using non-official accessories;
- Significant signs of use: Product shows obvious long-term use resulting in performance decline or natural wear;
- Customized/discounted items: Products clearly marked as "non-returnable" on their product page, including customized items or promotional products;
- Beyond return period: Return request submitted more than 30 days after receipt.


3. Return Process

 - To return, you may submit an application through your Order or contact Customer Support to obtain the return address and operation guidelines;
- When returning the product, please choose trackable, insured shipping and keep the tracking number for verification.

4. Refund Processing

- Orders that qualify for full or partial refunds will be processed within 5 business days;
- We will deduct reconditioning fees and shipping costs according to the refund percentage, and return the balance through the original payment method;
- For orders paid with coupons or gift cards, refunds will be calculated based on the actual payment proportion.

5. Special Notes

- Return shipping costs are generally borne by the user;
- if there are product quality issues, users may apply for shipping cost reimbursement with valid proof after verification;
- Circul reserves the right to adjust the content of this policy based on actual circumstances and will notify users of updates through official channels.

 

 

# Exchange 

If the item you received is unused and in its original condition, and you would like to exchange it for a different size or color, you have two options:

  1. Exchange (Recommended):
    Please contact our customer service team directly. If the item meets our return and exchange criteria, we will assist you in exchanging it for the desired size or color.Please note that you will be responsible for the shipping cost of the exchange.

  2. Return and Reorder:
    You may also choose to submit a return request and place a new order for the desired item.
    In this case, unless the item has a quality issue or was damaged during shipping, any previously paid shipping fees, handling charges, or taxes will not be refunded.

Important Notes:

  1. Please contact our customer service team first to confirm your eligibility and obtain the correct return address before sending any item back. Do not return any product without authorization—unauthorized returns will not be processed, and any resulting risks or costs will be your responsibility.

  2. Exchange requests are subject to product availability. To ensure that the item you want is still in stock, we recommend reaching out to us as soon as possible.

 


# Refund

A full refund means you will receive the total amount of your order back if you return the product according to our return policy.

You may be eligible for a partial refund if:

  • We find any damages, contamination, wear and tear, or missing parts upon inspecting the returned product. We may deduct the devaluation amount from your refund unless these issues were declared in your return request.

  • You received bundled products or gifts. To receive a full refund, we recommend returning all bundled items. If you cannot return them, we may deduct the corresponding amount from your refund.

Please note: You will be responsible for all costs associated with returning the product unless the return is due to defects, damages, or non-compliance, and you have provided supporting photos and descriptions.

Processing Time for Returns or Exchanges
For return requests that comply with our policy, we will initiate the refund immediately upon receiving the returned product. The refund will be processed through the original payment method and may take up to 10 calendar days.