# 30-Day Return Policy
You may request a return within 30 days from the date of receiving your Circul smart ring. Please NOTE that, return shipping costs are generally borne by the user.
1. Full and Partial Refund Conditions
If any of the following conditions are met, a refund will be provided (minus actual shipping costs):
• Scenario One: Full Refund
- Unopened product: Product packaging and seals remain in their original condition, with no unpacking;
- Opened but meets new standards: Although the product has been unpacked and used, there are no signs of use or damage, all accessories (charging case, manual, etc.) and gifts are complete with no missing items, packaging has only minor opening that does not affect resale, and no functional abnormalities caused by human operation.
• Scenario Two: Partial Refund
If the product has been used and meets the following conditions, a partial refund may be requested:
- Product functions normally with only minor signs of use that do not affect resale;
- Original accessories, packaging, and gifts are mostly complete;
- No obvious bumps, paint loss, scratches, or other appearance damage.
Refund percentages are as follows:
- Light use (product intact, no scratches, fully functional) : 80%-90% refund;
- Minor wear on appearance: 60%-80% refund.
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Severe exterior wear: Product has obvious scratches, bumps, paint loss, or other issues affecting resale;
- Functional abnormalities: Malfunctions caused by human factors such as dropping, water damage, or improper use;
- Missing or damaged accessories: Original accessories or gifts are lost/damaged, affecting complete return;
- Unofficial modifications: Self-disassembly, modification, or problems caused by using non-official accessories;
- Significant signs of use: Product shows obvious long-term use resulting in performance decline or natural wear;
- Customized/discounted items: Products clearly marked as "non-returnable" on their product page, including customized items or promotional products;
- Beyond return period: Return request submitted more than 30 days after receipt.
3. Return Process
- To return, you may submit an application through your Order or contact
Customer Support to obtain the return address and operation guidelines;
- When returning the product, please choose trackable, insured shipping and keep the tracking number for verification.
4. Refund Processing
- Orders that qualify for full or partial refunds will be processed within 5 business days;
- We will deduct reconditioning fees and shipping costs according to the refund percentage, and return the balance through the original payment method;
- For orders paid with coupons or gift cards, refunds will be calculated based on the actual payment proportion.
5. Special Notes
- Return shipping costs are generally borne by the user;
- if there are product quality issues, users may apply for shipping cost reimbursement with valid proof after verification;
- Circul reserves the right to adjust the content of this policy based on actual circumstances and will notify users of updates through official channels.
If the delivered product is in its original condition and unused, but you wish to exchange it for a different size or color, we recommend submitting a return request and placing a new order. You will be responsible for all costs associated with the return. Unless the return is due to defects, damages, or non-compliance, shipping fees, handling fees, or taxes paid will not be refunded.
A full refund means you will receive the total amount of your order back if you return the product according to our return policy.
