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Account & App
Does Circul Ring support real-time and continuous blood oxygen monitoring?
Circul Ring offers two blood oxygen monitoring modes to meet different needs:Real-time SpO₂ measurement: Can be manually triggered via the app, suitable for when you want immediate insights into your oxygen levels.Continuous SpO₂ tracking: When OSA (Obstructive Sleep Apnea) mode is enabled in the app, Circul Ring automatically tracks your blood oxygen levels during sleep to help identify potential nighttime hypoxia.To preserve battery life, continuous monitoring is disabled by default. To use this feature, please manually enable OSA mode in the app settings.
Can the Circul Ring sync all data to Apple Health?
Currently, the Circul Ring supports syncing the following data with Apple Health:Sleep Data: Sleep stages, sleep heart rate, and sleep SpO₂ (only when Sleep Apnea Mode is enabled)Activity Data: Daily step count and active energy (calories burned)We are working to expand Apple Health integration and will support more health metrics in future updates. Please keep your app up to date to access the latest features.
What should I do if data synchronization fails?
Due to the limited storage space of the ring itself, we recommend that you open the APP at least every 3 days to synchronize and collect data to avoid data loss.When synchronizing data, there will be a progress bar at the top of the APP. During this period, please keep the phone screen lit until the progress bar is updated.If you still cannot successfully collect the report after this, please send an email to "support@circulsense.com" and we will analyze and solve it for you.
Why does the app sometimes sync slowly?
The CIRCUL RING has limited storage capacity. If the app is not opened for an extended period, it may result in delayed data collection, data loss, or omissions.We recommend opening the app every 2-3 days to sync the data.
Can the data sync to other health platforms?
Yes, the Circul Ring is fully compatible with Apple Health and Android devices, allowing for easy and seamless data syncing.
How do I update my profile?
Open Circul appGo to Settings > ProfileUpdate desired informationSave changes
What if the options I want are not available in the "Exercise" tab?
We are currently planning to add more label options for exercise.If the current label does not have the option you want, you can manually enter the "Exercise" label you want to add, and click Confirm to add it.
What about sleep monitoring reports that check for snoring?
Currently, blood oxygen saturation is only supported in real-time monitoring and "Sleep Breathing Disorder Monitoring" mode.This mode needs to be turned on manually. Click the "+" sign on the right side of the APP - select sleep breathing disorder monitoring. After getting up the next day, long press to end to generate a professional sleep report.
How to access the backend data center？
CIRCUL RING backend data center: https://userboard.circulsense.com/The login account and password are the same as the account and password you set in the APP. If you need to change the password, you can do it in the APP (Mine>setting>log out>forgot your password).
