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Warranty & Support
What does the Warranty (Extended Warranty) cover?
#Warranty Coverage for CIRCUL RING
All original components of new products are covered by a 1-year warranty in non-European Economic Area (EEA) countries and a two-year warranty in EEA countries. Claims must be made directly to CIRCUL with proof of purchase. The warranty applies to the original owner and is transferable to subsequent owners. If damage is due to craftsmanship defects, CIRCUL will repair, replace, or refund. Our 1-year limited warranty covers:Manufacturing defectsSensor malfunctionsMaterial defectsExclusions:Physical damage from accidentsWater damage from improper useNormal wear and tearUnauthorized modificationsRechargeable batteries, which have limited lifespans and are considered consumable items. Battery replacement is not included in the standard warranty.# Circul Ring Extended Warranty Terms
1. Service Overview: After purchasing this extended warranty service, the basic warranty period of your smart ring will be extended, with the specific duration determined by the service type you select. During the extended warranty period, you can enjoy free product replacement service at the same standard as the original warranty period.
2. Coverage: Free replacement with a new product is available for manufacturing defects (including sensor malfunction, significant battery life deterioration, material and workmanship defects, etc.) and functional failures that occur during normal use. However, issues that can be resolved through firmware upgrades via the APP are not covered by this extended warranty service.
3. Exclusions: Human-caused damage resulting from drops, water immersion, crushing, etc. due to failure to follow official operating instructions; malfunctions caused by unauthorized disassembly, modification, or use of non-official accessories; appearance wear and normal aging of consumable parts (such as charging cables) are all excluded from the extended warranty coverage.
4. Service Process: If your product experiences issues during the extended warranty period, you may apply for after-sales service through the official APP or Customer Support. Follow the instructions to return the product, and after verification that it meets the conditions, a brand new replacement product will be shipped to you within 10 business days.
5. Additional Notes: This extended warranty service is non-transferable and applies only to the originally purchased smart ring; no refunds are supported after the service becomes effective; the company reserves the right of final interpretation and modification of the extended warranty terms, and users will be notified of any modifications through official channels.
How reliable and safe is the Circul Ring?
Circul Ring has passed multiple rigorous reliability and safety tests:100,000-cycle structural durability test to ensure long-term adaptive flexibility200N tensile strength test to resist pulling and deformation50-meter waterproof test for reliable use during activities like swimmingHigh-altitude hypoxia simulation to ensure accurate data monitoring in various elevation environmentsCertified by Japan's PMDA as a medical-grade device that meets strict medical standards
How do I make a warranty claim?
Contact support@circulsense.comProvide your order number and description of the issueInclude photos if applicableReceive warranty claim instructionsShip the device as instructed
Can I extend my warranty?
Yes, we offer extended warranty options:+6 Months: $39+1 years: $79Contact support to purchase an extended warranty within 60 days of your original purchase.
