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Return & Exchanges
What is your return policy?
Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a refund, provided it is returned within 30 days. *Please note: Not all items are eligible for return.Valid reasons for a return include: The product has defects or damages upon delivery. If you find defects, damages, or discrepancies, provide photos to support your claim.The delivered product is different from the color you selected. The delivered product significantly differs from the description provided at the time of order. What conditions must be met for returns?The ring must be in original condition, unopened, and unused.All original accessories must be includedReturn must be initiated within 14 daysProducts must not show signs of damage or excessive wear.
How do I initiate a return?
Submit a return request to support@circulsense.com with your order number within 14 calendar days after delivery. and if approved, you will have 14 calendar days to return the product. Receive a return authorizationRepackage the returned product with all accessories and documentsRefund will be processed within 10 business days of receipt of the package.Please note: You will be responsible for all costs associated with returning the product unless the return is due to defects, damages, or non-compliance with specifications. In such cases, shipping fees, handling fees, or taxes paid will not be refunded.
How long does it take for my return/exchange to be processed?
Normal CircumstancesFor any return requests that comply with CIRCUL RING's return policy, we will initiate the refund immediately upon receiving the returned product. The refund will be processed through the original payment method used and may take up to 30 calendar days from the receipt of the returned product or the proof of return provided by you.Special CircumstancesWe are working diligently to ensure efficient processing of returns at our fulfillment centers. To expedite your return or exchange, we strongly encourage you to send a photo of your post office receipt as proof that your return has been lodged. Once we receive this information, we can process your exchange or refund immediately! If you forget to obtain this receipt, we will need to wait until the returned product arrives back at our warehouse before proceeding.
Can I have the full Refund ?
A full refund means you will receive the total amount of your order back if you return the product according to our return policy.You may be eligible for a partial refund if:We find any damages, contamination, wear and tear, or missing parts upon inspecting the returned product. We may deduct the devaluation amount from your refund unless these issues were declared in your return request.You received bundled products or gifts. To receive a full refund, we recommend returning all bundled items. If you cannot return them, we may deduct the corresponding amount from your refund.Please note: You will be responsible for all costs associated with returning the product unless the return is due to defects, damages, or non-compliance, and you have provided supporting photos and descriptions.
Can I exchange an item?
If your item doesn't fit or you have ordered the wrong color or style, you will be able to exchange it within 30 days from the date of purchase. We recommend submitting a return request and placing a new order. To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging.
Note:
You will be responsible for all costs associated with the return. Unless the return is due to defects, damages, or non-compliance, shipping fees, handling fees, or taxes paid will not be refunded.
