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Troubleshooting
My ring Readings seem inaccurate?
1. Ensure proper fit (snug but comfortable)2. Clean sensors with cloth3. Update firmware if available4. Calibrate sensors in app settings
Why does the yellow light on the charging case sometimes not blink when charging the ring?
After long-term use, dirt or residue may accumulate on the ring’s charging contacts, leading to poor contact and abnormal charging.Please wipe the charging contacts on the ring with a tissue. After cleaning, place the ring back into the charging case and try charging again.If the yellow light on the charging case blinks, it indicates that the ring is charging properly.
What should I do if my ring not work properly?
Please put it into the charging case, and check if the ring has a blinking light.Please open the app and check whether the ring can be connected to it normally.Check for debris on the charging contacts.Try a different USB port or power adapter.Contact support if the issue continues.
My Circul Ring isn’t syncing with the app. What should I do?
1. Ensure Bluetooth is enabled on your phone.2. Restart the Circul Ring App, and try updating the App to the latest version.3. Make sure your ring is charged and within range of 1 meter/yard for pairing.4. Please download the latest firmware and reconnect your device.5. If the issue persists, try re-pairing the device through the app.
What should I do if I encounter problems during use?
If you encounter any problems during use, please send an email to "support@circulsense.com" and we will analyze and solve it for you as soon as possible after receiving it.
