If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you, so keep an eye out for the next few hours! Also, your package may be delivered to your front door or signed for by neighbors. We recommend checking with your neighbors first. Alternatively, you can contact the courier using your tracking number.
If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.
If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.
If possible, please provide us with any supporting documents or photos, as this may assist in resolving the issue. If you have any questions, please do not hesitate to reach out to us at support@circulsense.com.
